Firecracker’s Holiday Service Hours

Posted by David Guertin on Dec 22, 2015 12:39:00 PM

Hi everyone! We hope you’re all having a relaxing and enjoyable holiday hiatus from classes! While we love chatting with you guys, our customer service team will be taking some much needed time off during the next two weeks (you should do the same!), and we want to give you some notice regarding our limited schedule.

Specifically, we will be away from our computers and unavailable the following days:

Thursday, December 24, 2015 (Christmas Eve)
Friday, December 25, 2015 (Christmas Day)
Thursday, December 31, 2015 (New Year’s Eve)
Friday, January 1, 2016 (New Year’s Day)

Live-chat, phone service, and our support email ( will be limited during this time. However, please don’t be shy about reaching out with any requests you have. We’ll receive your messages when we’re back online and will do everything we can to get you taken care of.

Happy Holidays. Happy New Year, and Happy Crackin'!

P.S. We have some really great discounted subscription deals available for the holidays as well.


Topics: Customer Support

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Firecracker is an adaptive learning platform that uses amazing content coupled with spaced repetition to help medical students crush their exams. We offer programs for both individual students, and entire medical schools. If you'd like to learn more contact us at

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